Privacy Policy — Vindhya Travels
As Vapi's trusted cab rental and taxi service company, we are committed to protecting the personal information of every customer who books with us — whether it's an airport pickup, outstation trip, Urbania rental, or corporate cab service in Gujarat.
What's in This Policy
01. IntroductionWho we are and why this policy exists
Vindhya Travels is a professional travel agency and cab rental company based in Vapi, Gujarat, India. We provide a comprehensive range of private transportation services including airport pickup and drop, local taxi service, outstation cab service, intercity travel, corporate travel solutions, one-way taxi, round-trip taxi, Tempo Traveller rental, Urbania rental, wedding transportation, employee transportation, and chauffeur-driven cars across Gujarat and neighbouring states.
We serve customers travelling to and from Vapi, Daman, Silvassa, Surat, Vadodara, Ahmedabad, Mumbai Airport, Nashik, Saputara, Statue of Unity, and numerous other destinations. As a trusted taxi service in Vapi, Gujarat, we understand that every booking requires you to share personal information with us — and we take that responsibility seriously.
This Privacy Policy explains in plain language what information we collect, why we collect it, how we use it, how we protect it, and what rights you have over your own data. By using our website at vindhyatravels.com or booking any of our cab services in Vapi or Gujarat, you acknowledge that you have read and understood this policy.
02. Information We CollectPersonal and technical data gathered during your interaction with us
When you book a taxi, cab rental, airport transfer, or any other travel service with Vindhya Travels, we collect information that is necessary to complete and manage your trip.
A. Information You Provide Directly
- ✓Full name — for booking identification
- ✓Mobile / WhatsApp number — for booking confirmation and driver contact
- ✓Email address — for booking receipts and communication
- ✓Pickup location — address or city you're travelling from
- ✓Drop location — your destination (Mumbai Airport, Surat, Ahmedabad, etc.)
- ✓Travel date and time — for scheduling your cab or airport transfer
- ✓Booking details — vehicle type, number of passengers, trip type
- ✓Payment information — processed securely via trusted payment gateways (see Payment Security section)
B. Information Collected Automatically
- ✓IP address — automatically recorded by web servers
- ✓Browser type and version
- ✓Device type — mobile, tablet, desktop
- ✓Operating system
- ✓Pages visited and time spent on site
- ✓Referring URL — the page that led you to our website
- ✓Cookies — see our Cookies Policy section
- ✓GPS / location data — only when you permit it, used for route planning and pickup coordination
03. How We Use Your InformationPurposes for processing your personal data
The information we collect is used exclusively to operate, manage, and improve our cab rental and taxi services in Vapi, Gujarat and across our service areas. Specifically, we use your information for:
- ✓Booking confirmation: To confirm your cab booking and send you trip details via call, WhatsApp, or email.
- ✓Customer support: To respond to enquiries, resolve complaints, and provide assistance before, during, and after your trip.
- ✓Trip management: To assign a verified driver, share vehicle details, and coordinate your pickup at the correct location and time.
- ✓Route planning: To plan the most efficient route for your airport transfer, outstation cab, or intercity taxi journey.
- ✓Billing and invoicing: To process payments and provide GST-compliant invoices, particularly for corporate travel accounts.
- ✓Fraud prevention: To detect and prevent fraudulent bookings, payment disputes, and misuse of our services.
- ✓Legal compliance: To comply with applicable Indian laws, taxation requirements, and regulatory obligations.
- ✓Service improvement: To analyse usage patterns and improve the quality of our website and booking process.
- ✓Marketing communications: To send you promotional offers, travel updates, or news about our services — only with your prior consent. You can unsubscribe at any time.
04. Payment SecurityHow your financial information is protected
Vindhya Travels accepts payments through trusted, industry-standard payment gateways that are compliant with applicable financial security standards. All online payment transactions on our website are transmitted using SSL (Secure Socket Layer) encryption, indicated by HTTPS in the browser address bar.
- ✓Vindhya Travels does not store complete payment card details (card numbers, CVV, or expiry dates) on our own servers.
- ✓Payment processing is handled entirely by certified third-party payment gateways with their own security protocols.
- ✓We retain only the payment confirmation reference needed for billing records and dispute resolution.
- ✓We accept cash, UPI, and bank transfer for individual bookings, with monthly invoice billing for corporate clients.
05. Cookies PolicyHow our website uses cookies and similar technologies
Our website uses cookies — small text files stored on your device — to help the site function correctly, to understand how visitors use the site, and to remember your preferences. Cookies do not contain your personal booking details and cannot run programmes on your device.
06. Google AnalyticsAnonymous website performance tracking
Our website may use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to collect anonymous usage data — such as the number of visitors, pages viewed, device types, and geographic regions — to help us understand how our website is used and where we can improve the user experience for customers booking cab services in Vapi, Gujarat.
- ✓Google Analytics data is anonymised and does not personally identify you.
- ✓IP addresses collected by Google Analytics are anonymised before storage.
- ✓You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On available at tools.google.com/dlpage/gaoptout.
Google's own Privacy Policy is available at policies.google.com/privacy.
07. Google MapsLocation display for pickup and drop coordination
Our website uses the Google Maps API to display interactive maps for pickup and drop location coordination. When you view or interact with a map on our website, Google may collect information including your IP address and browser type in accordance with Google's own Privacy Policy.
- ✓Google Maps is used to display and confirm pickup locations such as your home, office, or hotel in Vapi, Daman, Silvassa, Surat, or other service areas.
- ✓Vindhya Travels does not independently store the map data generated during your session.
- ✓If you share your GPS/live location with our drivers via WhatsApp or phone, that data is used only for your active trip and not retained afterward.
Google Maps is governed by Google's Privacy Policy available at policies.google.com/privacy.
08. Third-Party ServicesExternal platforms used to deliver our services
To operate our taxi and cab rental services efficiently, Vindhya Travels uses certain trusted third-party platforms. We share your data with these services only to the minimum extent necessary to complete your booking or deliver our services.
- ✓Google (Analytics & Maps): Anonymous analytics data and location display for bookings. Governed by Google's Privacy Policy.
- ✓WhatsApp: We use WhatsApp Business to send booking confirmations, driver details, and trip updates. Messages sent via WhatsApp are subject to Meta's Privacy Policy.
- ✓Phone calls: We communicate trip details, driver information, and booking confirmations via direct phone calls. Standard telecom operator data practices apply.
- ✓Email: Booking receipts, quotes, and customer support replies are sent via email. Our email service provider may process your email address and message content.
- ✓Payment gateways: Online payments are processed through PCI-DSS compliant payment gateway partners. Your card details are handled entirely by them and never stored by Vindhya Travels.
External Website Links
Our website may contain links to external websites — such as tourism pages, payment providers, or partner services. Vindhya Travels is not responsible for the privacy practices of external websites. We encourage you to read the privacy policy of every website you visit. Linking does not constitute endorsement.
Children's Privacy
Our taxi and travel services are not intended for use by persons under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from minors. If you believe a minor has provided personal data to us without guardian supervision, please contact us immediately so we can take appropriate action.
09. Data RetentionHow long we keep your information
We retain personal information and booking records only for as long as necessary to fulfil the purposes for which they were collected, or as required by applicable Indian law, taxation regulations, or legal obligations.
- ✓Active booking records are retained for the duration of your trip and for a reasonable period afterward to support any dispute resolution or customer support needs.
- ✓Billing and payment records for corporate clients are retained in accordance with Indian GST and accounting regulations (typically 6–8 years).
- ✓Customer enquiry data (name, phone, email from the contact form) is retained for a reasonable period to follow up and improve service quality.
- ✓Website analytics data is retained in anonymised form as per Google Analytics default retention settings (26 months, unless adjusted).
- ✓Data no longer required for operational or legal purposes is securely deleted or anonymised.
10. Data ProtectionTechnical and organisational safeguards we maintain
Vindhya Travels takes the security of your personal information seriously. We maintain the following technical safeguards to protect the data entrusted to us by customers booking our cab and taxi services in Vapi, Gujarat:
- ✓SSL / TLS Encryption: Our website operates entirely over HTTPS, encrypting all data transmitted between your browser and our server.
- ✓Secure servers: Customer data is stored on servers with firewall protection, access controls, and monitoring.
- ✓Restricted internal access: Only authorised personnel who need to access your data to fulfil your booking can do so. Access is logged and monitored.
- ✓Secure backups: Regular encrypted backups ensure data is not lost in the event of a technical failure.
- ✓No unnecessary sharing: We do not share, sell, or expose customer data to any party that does not have a direct role in delivering your booked service.
11. Your RightsWhat you can request regarding your personal data
As a customer of Vindhya Travels, you have the following rights regarding your personal information. To exercise any of these rights, contact us via the details in the section below.
Right to Access
Request a copy of the personal information we hold about you and your booking history.
Right to Correct
Ask us to correct inaccurate or incomplete information — for example, an incorrect phone number or address.
Right to Delete
Request deletion of your data, subject to our legal obligations (billing records, for example, must be retained by law).
Withdraw Consent
Withdraw consent for marketing communications at any time, without affecting your right to book our services.
Right to Information
Ask us what data we hold, why we hold it, how long we'll keep it, and who else we've shared it with.
Right to Portability
Request your personal data in a portable, machine-readable format where technically feasible.
Updates to This Privacy Policy
Vindhya Travels may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy each time you use our website or booking services. Continued use of our services after any update constitutes acceptance of the revised policy.
Privacy FAQs
Quick answers to the questions customers ask most often about data privacy when booking cab services with Vindhya Travels.
Yes. Vindhya Travels protects all customer information using SSL encryption, secure servers, restricted internal access, and regular secure backups. Your data is never sold to third parties. We take the privacy of every customer — whether booking an airport taxi from Vapi or a long-distance outstation cab — with the utmost seriousness.
We share customer data only where strictly necessary to complete your booking — such as providing your name and pickup location to the assigned driver, or processing your payment through a secure payment gateway. We do not sell your data or share it with third parties for their own commercial purposes.
We use HTTPS/SSL encryption on our website, store data on secure servers with firewall protection and access controls, perform regular encrypted backups, and restrict data access to only those staff directly involved in fulfilling your booking or providing customer support.
Yes. Our website uses essential cookies (required for core functionality), performance cookies (to track site speed and errors), analytics cookies (Google Analytics, in anonymous form), and preference cookies (to remember your settings). You can manage or disable cookies through your browser settings, though disabling essential cookies may affect some site features.
Yes. You can request deletion of your personal data by emailing vindhyatravels8877@gmail.com or calling +91 84015 42509. Please note that certain data — such as billing records for corporate travel accounts — may need to be retained for the period required by Indian law before it can be deleted.
Yes. All online payments are processed through trusted, PCI-DSS compliant payment gateways over an SSL-encrypted connection. Vindhya Travels does not store complete card details — card numbers, CVV codes, or expiry dates — on our own servers at any point.
Booking records are kept for a reasonable period after your trip for customer support and dispute resolution. Billing records for corporate clients are retained in line with Indian GST and accounting requirements (typically 6–8 years). Website analytics data is held in anonymised form per Google Analytics retention settings. Contact us for specific retention details about your data.
Yes. You can withdraw consent for marketing communications at any time by replying "STOP" to any WhatsApp message, using the unsubscribe link in any email, or by contacting us directly. Opting out of marketing does not affect your ability to book our cab or taxi services.
Contact Our Privacy Team
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how your information is handled, reach us directly.
Vindhya Travels
Trusted cab rental & taxi service in Vapi, Gujarat — available 24 hours a day, 7 days a week for bookings, support, and privacy enquiries.
Ready to Book a Safe, Reliable Cab in Vapi?
Airport pickup, outstation taxi, corporate travel, or Urbania rental — Vindhya Travels has you covered across Gujarat, 24/7.